Return and Refund Policy

Last updated: October 22, 2026

At Driftora, your satisfaction matters to us. We want you to feel confident when shopping with us. Please read our return and refund policy carefully.

1. 15-Day Returns

Driftora offers a 15-calendar-day return period for eligible change-of-mind returns, starting from the date you receive your order.

To qualify under our voluntary return policy, products must be in their original condition, with all included accessories and original packaging where reasonably applicable.

Items that have been used beyond what is reasonably necessary to inspect them, damaged by the customer, or returned incomplete may be subject to a reduced refund or may not qualify for a voluntary change-of-mind return, to the extent permitted by applicable law.

Important: This 15-day policy does not limit any mandatory cancellation, return, refund, repair, replacement, or other consumer rights available under the laws applicable to your purchase.

2. How to Request a Return

To start a return, contact us at tiendashopify100@use.startmail.com.

Please include your order number, the reason for your request, and any relevant photographs if your product is damaged, defective, or incorrect.

Contact us before sending an item back so we can provide the appropriate return instructions and address. Do not send products to the supplier or any other address without our confirmation.

We will handle eligible requests in accordance with this policy and applicable consumer protection laws.

3. Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for return shipping costs only where permitted by applicable law and where any required advance disclosure has been provided.

For products that arrive damaged, defective, incorrect, or not as described, Driftora will arrange an appropriate resolution and cover applicable return costs where required by law.

Nothing in this section excludes any mandatory consumer rights.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect, or not as described.

Provide your order number and relevant photographs or other supporting information where available.

We will review your request and provide an appropriate remedy, which may include a refund, replacement, repair, or another remedy required by applicable law.

Your legal rights are not restricted by this policy or by the expiration of the voluntary 15-day return period.

5. Refunds

Once a return is received, we will inspect the item where appropriate and notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Refunds will be processed within the timeframe required by applicable law. Where permitted, we may wait to receive the returned item or evidence that it has been sent before issuing a refund.

Your bank or payment provider may need additional time to post the refund.

Original standard shipping charges and other fees will be refunded whenever required by applicable law.

6. Exchanges

To request an exchange, contact us at the email address above. Exchanges depend on product availability and applicable law.

Where an exchange is not available, we will provide any refund or other remedy required by law.

7. Exceptions

Certain products may be excluded from voluntary change-of-mind returns where legally permitted and where the applicable exclusion has been properly disclosed.

Any statutory exceptions, including those relating to personalized, perishable, or certain sealed hygiene products, will apply only where permitted by the law governing the transaction.

No exclusion in this policy removes mandatory rights relating to defective, incorrect, misrepresented, or undelivered products.

8. Order Cancellations and Shipping Delays

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests will be handled according to the order's fulfillment status and applicable law.

If we cannot ship your order within the promised timeframe, we will provide the required notice and offer the opportunity to consent to a delay or cancel for a refund, as applicable under the law.

9. International Customers and Applicable Law

Driftora serves customers in multiple countries. Consumer protection laws differ depending on the customer's location and the transaction.

This policy establishes our general return procedures but does not override mandatory local consumer protection laws. Where applicable law provides greater rights or a longer period, those requirements will prevail.

10. Contact Information

For all return, refund, exchange, cancellation, or product-related inquiries, contact:

Email: cardrift@startmail.com

Driftora aims to handle every request fairly, transparently, and in accordance with applicable consumer protection laws.